WELCOME TO THE GO™ HELP PAGE


Before you Sign Up as a new User and complete your first grant application, we recommend that you read through the following information to learn how to use the GO™ System

TECH TIPS FOR USERS

Internet & E-mail
In order to apply to programs using the GO™ grant system, you must use a computer that has broad band Internet access. You must have an e-mail address to use the GO™ grant system. If you do not have an e-mail address, open a free account with Gmail.

Hardware
You will need a computer, Mac or PC, and an internet connection. You are not required to have a printer. You may want to print hardcopies of your applications for your records. The system is not designed to work on mobile devices (iOS or Andriod, Phones or Tablets)

Software
You do not need any special software to access the GO™ system. You do need a web browser such as Chrome, Mozilla Firefox, or Internet Explorer.  You may find these free online tools useful  Note: These resources are third-party. WESTAF and/or the sponsoring grant organization cannot provide technical support for issues related to their use or functionality.


Operating Systems
The GO™ team recommendeds Windows 7 or newer for PC users, Mac OS X Snow Leopard (10.6.8) or newer for Macintosh users. To check the operating system you have on a PC, right-click on My Computer (usually found on the desktop). A System Properties window will appear. Under the General tab, you will find the operating system for your computer. On a Mac, go to the Apple menu (upper left) and select About This Mac. The GO™ system is not compatible with mobile devices such as phones or tablets (iOS or Android).

Web Browsers
For PC and Mac users, the GO™ grant system works best with the most recent versions of Google Chrome, Mozilla FireFox, Safai, or Internet Explorer.  It is designed to support both older and newer browsers through progressive enhancement, The GO system officially supports Internet Explorer 9 and up, and the latest versions of Chrome, Firefox, and Safari. Internet Explorer 8 and below generally see very low usage today, and most agency websites should be able to safely begin support at Internet Explorer 9.

How do I find out what web browser I am using?
WhatIsMyBrowser.com will quickly and easily identify your web browser and tell you if it is up to date or not.

AOL Users
Older AOL browsers are incompatible with the GO™ system and will not allow you to correctly submit an application. If you use AOL, you may still access the Internet through AOL. Once you are connected to the Internet, minimize the welcome screen window and open another browser such as FireFox or Chrome to access the GO™ system.

Clearing Cache and Cookies on Mac or PC
Cookies must be enabled to work with the GO™ system. A cookie is a small file that a website temporarily stores on your hard disk. The GO™ grant system cookie logs which application you wish to access so your Internet browser can save and display your application information correctly. When you log off the GO™ grant system, that cookie is automatically deleted. If you have disabled cookies in your browser, you must enable them prior to the application process.  Temporary files can be useful when you want to store information on a website, such as Amazon.com or eBay.com. You may want to delete these temporary files when you use the GO™ grant system if outdated information appears in your application.  To clear temporary internet files and/or enable cookies for the following browsers:
Firefox 3.5 and above for Windows
Google Chrome
Safari 5/6/7 (Mac OS X)
Safari 8.0 (Mac OS X)
Firefox 3.5 and above for Mac OS X
Firefox 8 for Mac OS X 
  1. From the Tools menu, select Clear Recent History.
  2. From the Time Range to Clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Click the down arrow next to Details to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.
  4. In the browser bar, enter: chrome://settings/clearBrowserData [You can also get there via the toolbar: Chrome > Settings > then select “ History” from the menu on the left.]
  5. Click Clear Browsing Data...
  6. Select the items you want to clear (e.g., Clear Browsing History, Clear Download History, Empty the Cache, Delete Cookies, and other site and plug-in data). You can choose the period of time for which you want to clear cached information from the Obliterate the following items from drop-down menu. To clear your entire cache, select "the beginning of time."
  7. Click Clear Browsing Data.
  8. From the Safari menu, select Reset Safari.
  9. From the menu, select the items you want to reset, then click Reset. As of Safari 5.1, Remove All Website Data includes both cookies and cache.
  10. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
  11. In the window that appears, click the Privacy tab. Click the button Remove All Website Data....
  12. Click Remove Now in the pop up window that appears.
  13. From the Tools menu, select Clear Recent History.
  14. From the Time Range to Clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
  15. Click the down arrow next to Details to choose which elements to clear. Click Clear Now.
  16. In Firefox, from the Tools menu, select Clear Recent History.
  17. Select the elements you want to clear (e.g., Browsing & Download History, Cache, Cookies), and then click Clear Private Data Now.
  18. If the Clear Recent History option is suppressed (i.e. you cannot select it) that means that your Internet options are set to Never Save Browsing History.
  19. Your computer may have cached an older version of the page, meaning that your computer saved a snapshot of the page and it has not yet been updated. You can update the page manually by holding down the “Shift” button on your keyboard while clicking the “Refresh” or “Reload” button in your browser. This action forces the system to retrieve data that was saved successfully in the database and bring it back to the text boxes in the application.
  20. You are not logged in to the system. If your Internet connection is disrupted, the system will automatically log you out when you attempt to save work, preview the page, or move to another section of your application. If this is the problem, return to the Welcome Page and log in to the system, then return to the page where you left off. If you saved your work, the data will reappear.
  21. You have blocked cookies. GO™ grant system requires cookies. If your cookies are blocked, you must unblock them in order to allow access to application content. If you have purchased software that specifically blocks cookies, such as CookiePal, you must disable this software in order to allow cookies for the GO™ grant system to work correctly. Please refer to the Cookies section for instructions to allow cookies.

FILLING OUT A GRANT APPLICATION

We recommend that you write your narrative text responses for grant application questions in a word processing program outside of the GO™ system, and then you can copy and paste this information into the application. Use the document to edit your text and count characters. Save the document for your records.  Do not use abbreviations when you are filling out a grant application..

Can I save my work and come back to it later?
Yes, clicking the Save or Save and Continue button at the bottom of the screen allows you to save the information and return to it at a later time. Remember, clicking the Previous or Next buttons do not save your work.

Text and Data
For narrative questions, we strongly suggest that you work in a word processing program before entering data into the online grant application.

If you enter your narrative directly into the system, you risk losing your work if your computer loses its connection to the Internet. It may seem that you are still connected to the Internet, but you will have unknowingly lost your connection–despite being able to see the actual application page. At this point, if you try to save your work after having lost your connection to the online application database, it will not know where to store your information, and that information will be lost. Having saved this information in your own computer files offers security and easy access to the text should there be any unforeseen disruption in the connection. Another important reason to compose narratives in a word processing application first is to use the spell check and word count features, which are not available in the GO™ grant system. Before you copy and paste data from a word processor into the online application, save your text in the word processor as "Text Only." A text-only document will remove all formatting so that the text will read properly in the GO™ grant systems. (In Microsoft Word, save your information by selecting "Save As" from the File menu. The "Save As" dialog box will then appear. Choose "Text Only" from the “Save as Type" drop down box found at the bottom of the dialog box. Your work will then be saved as text only and the file name will include a .txt extension.)

Microsoft Word
The following instructions are for Microsoft Word users only:

Compose your narrative in Microsoft Word. Use the spell-check and character-count tools within Word. Note that the character/word count feature in word processors varies from program to program. The character count in the GO™ grant system will be the definitive number of characters allowed for your application.  Save the document as text only.  Highlight the text that you want to copy into the text box within the online application by clicking your cursor at the beginning and then dragging it over the remainder of the required text to highlight it.  Go to the Edit menu, then select Copy.  Before pasting to the online application, you must make sure that you are logged in. If so, place your cursor in the desired text box of the narrative page, click to the Edit menu in your browser then select Paste.  Save your work in the online application by clicking the Save button at the bottom of the page.

Formatting
Do not bold, italicize, underline, bullet, number, indent or use any other formatting options available in Microsoft Word. Formatting will not transfer into the GO™ grant system and may cause your text to become unreadable. Do not format your copied text in the GO™ grant system application text boxes. We recommend that you use asterisks (*) or all capital letters to emphasize special words or sections in your narrative text.

Word Count
Each question in the application has a specified character limit.  To show a character count in Microsoft Word, you must highlight the specific text that you want to count. Then click on the Tools menu and select Word Count. Pay attention only to the "characters with spaces" count. The character count in the GO system includes spaces and punctuation.  Sometime you may need to make small edits to your text to fit within the character count in the narrative. Make your text changes in a word processor, then copy and paste to insert the text in the online application.

HTML
Do not use HTML formatting in your narrative. If you use HTML in the narrative text, your application may not be readable.

Set Favorite or Bookmark
To save the Wyoming Arts Council's GO™ system as one of your favorite web pages, start by going to the MAIN PAGE of the online grant application at "example.culturegrants.org." Next, pull down the favorite menu from the task bar located at the top of the page in your browser and click “Add to Favorites.” Do not save the Main Menu page as a favorite web page. The system will not remember your username and password, and it will not automatically log you in to the system when accessing the Main Menu page as a favorite.

Saving Your Work
There is a “Save” button at the bottom of each application page. Each time you click on “Save,” the page will refresh and you will return to the top of the page. Do not go to your Internet browser's File drop-down menu and select Save. When you select “Save” from the File menu, the web page you are viewing will be saved as an HTML document, and your work in the application database will not be saved.

I Accidentally Submitted My Application
Please contact the Wyoming Arts Council at (307) 777-7742 to assist you.  

Lost Data
If you return to your application or go to another section and you cannot see any data, do not log out and call the Wyoming Arts Council at (307) 777-7742.

Can I preview or print a copy of my application prior to submitting?
Yes you can print a hard copy of your application by clicking on the DASHBOARD tab in the upper left corner of the screen, and then click on the Print Icon that appears on the far right side of the line for each application. We strongly recommend that you preview your application prior to submitting, and print a hard copy of every application form(s) submitted for your records.

Pop-up Windows
Pop-up windows are used to provide supplemental information for a website. Many users disable these windows to avoid unwanted advertisements. Disabling pop-up windows will block the GO™ grant system from performing properly. You must allow child windows to appear in order to use the GO™ grant system successfully. If you have installed pop-up blocker software, spyware with pop-up blocking features, or additional toolbars with blocking capabilities, you must disable these features and allow child windows. When working in a child window during the application process, you can close the windows when you have finished and return to the application. To do so, close the window by clicking on the X in the upper right hand corner of the child window (upper left hand corner for Mac users).

HOW TO REGISTER/SIGN UP IN THIS E-GRANT SYSTEM
To apply to one or more grant programs, you must "Sign Up" as a new user to create a User profile in this e-grant system. Your profile will allow you to apply to one or multiple grant programs each year. To register, click "Sign Up"  and complete the registration form. The username and password you entered will be the username and password you will use to access your grant applications every time you log in to this system.  

If you are Signing Up as part of an Organization:  The first person who Signs Up for an organization becomes the DIRECT RECEIVER User, and all subsequent Users who sign up after that become INDIRECT RECEIVER Users, who have to get permission from the DIRECT RECEIVER User before they can complete the Sign Up process.  Be sure that all information you list is complete and accurate. The Organization name you list must be their legal name (not a doing business as" name).   If you are a 501c3 Non Profit Organization, then you must also be registered to do business in Wyoming with the Wyoming Secretary of State's office.  The name you register with must also be the Organization's legal name.  Organizations must also provide their DUNS #.  If your organization does not currently have a DUNS #, you will need to apply for one (see the Wyoming Arts Council's web page for instructions on how to do this).  It is free and takes about 30 days to get a new DUNS #. Grants can be reviewed without this number, but they could not be awarded without it.  

If you are Signing Up as an Individual Artist:  If you are Signing Up as an individual on the sign-up page, at the bottom of the first page, you will see: “Would you like to associate this user account with an organization?".  Select NO, which will allow you to access the Individual Profile form. You will not be able to see programs that are available only to individuals until you have completed this step.

Will the GO™ system allow me to include hyperlinks to support materials that may be found online?
Yes. Hyperlinks to websites, programs, videos, etc. are supported on the GO™  system on an application by application basis.

Is there a limit to the number of support documents that I may submit for my grant application?
Yes, each grant application has its own set of criteria regarding support materials.  

Is there a preferred internet browser that works best with the GO™ system?
We recommend downloading Mozilla Firefox, Google Chrome, or using Safari that comes pre-loaded on any Apple Macintosh computer. All three of these internet browsers are fully compatible with the GO™ System.
Mirosoft's Internet Explorer (versions 10 and 11) and Latest "Edge" browser bundled with Windows 10 should be compatible with the system as well, but are not as well tested as the aformetioned browsers.

Can I move back and forth within the application?
Yes, applications can be saved at any point. Simply click the “Save” button at the bottom of the page to save all of the information you just entered on that page. You may return to the application at any time to continue work.  The application will not be submitted for review until all required fields are completed and the “Submit” button is clicked.  After you have "saved" information on a particular page, you can click on the "Next" button to be taken to the next page, or you can simply click on the page you want to go to from the "Application Forms"  list of pages that appears at the far left side in each application.

Can I save my work and return to it later?
For security reasons, the web page will time out after 20 minutes of inactivity. To prevent any loss of information, click “Save” on the bottom of each page in the form.

How do I make changes to my grant applicatoin? How do I submit it? Who do I contact if I have a question or want to make a change?
Simply sign in and select the corresponding form. Once the grant applicaton is complete, click the “Submit” button.  An email receipt with time/date stamp will be sent to the user account email. It’s a good idea to print this confirmation email and keep it with your records. Once the grant application has been submitted, it cannot be changed unless you contact the Wyoming Arts Council at (307) 777-7742.  

Can I copy and paste my responses into the form?
You may compose your answers in another word processing program like Microsoft Word, but we strongly recommend first transferring this text into a text-only utility like Notepad (PC) or TextEdit (Mac) before pasting it into the grant form. This will delete hidden formatting like website links and insure the proper capture of your text.

Submitting an Application
Before submitting your grant application, make sure that you have printed a paper copy of it, and fully reviewed the data. See Print or Preview instructions. Make sure that there are no spelling or text errors and that all the information has been completed and entered. We recommend that you do not use abbreviations, because staff and panelists may not be familiar with them.  Make any corrections necessary in the online application and save your work. Click the “Submit Application” button at the bottom of the application page. Your information will be sent directly to the Wyoming Arts Council.

What Happens to Your Application
The Wyoming Arts Council will automatically receive your grant application once you click the “Submit” button, and then send you an e-mail confirming that they received it. At this point, you will no longer be able to change your application. Your application status will change from "In Progress" to  "Received", so you may not alter your application in any way. You will have access to print your application from a PDF file at any time.

Storing Your Data
One of the many benefits of this online grant application is that once you complete an application, all your data will be stored. If you choose to apply for the same grant every year, the time spent entering data will be reduced.

Usernames and Passwords
You assigned yourself a username and password when you created a profile for the granting agency. Use this username and password to access your grant applications. If you forget your username and password, click the "Forgot Username and Password" link from the GO™ home page.

Here are the password requirements:

  • Minimum 8 characters (case sensitive)
  • Minimum 1 uppercase letter
  • Minimum 1 numeric character
  • Minimum 1 symbol, such as @ or ! or * (we recommend using only one symbol)

My username and/or password is not working
Make sure that you have correctly spelled your username and password, using both capital and lowercase letters. The system is case sensitive, meaning that some letters may need to be capitalized. You may also copy and paste your username and password from the confirmation e-mail sent to you after you created your profile, or from another document where you saved this information. Make sure that there are no additional spaces at the end of the login name.

I forgot my password
On the Log In tab of your web application there is a “forgot password” function that will email the applicant with instructions on how to reset their password.

Why does my work session keep timing out?
Save often! As a security precaution, this system includes an automatic time-out feature which will periodically require you to confirm that you are still using the system. This feature includes a timer, which counts down from five minutes. If five minutes elapses without your confirmation, the system will automatically log you out, and any unsaved data will be lost. Don't let this happen to you!